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Find answers to your questions or reach out to us for personalized assistance.
FAQs
Find answers to your questions about our products and services below.
What is the warranty?
Our backpacks come with a 2-year warranty. This covers any manufacturing defects. If you encounter any issues, we'll be happy to assist you.
How do returns work?
We offer free returns within the EU. You can initiate a return within 30 days of receiving your backpack. Simply contact our support team for assistance.
What is the waitlist?
Our waitlist allows you to secure up to 20% discount on your first order. By joining, you'll be the first to know about our product launches.
Can I customize my backpack?
Yes, we will soon offer various color options and interior packing cubes.
What if I need repairs?
If you encounter any issues, reach out to our support team. We'll guide you through the repair process.
What is the Tester program?
You can apply to test our upcoming products for free for one month before their official release.
We value your feedback to improve our products. Apply through our website to get started.
How is shipping handled?
We provide free shipping across EU. Orders are typically processed within 1-3 business days. You'll receive tracking information once your order is shipped.
Where are the backpacks manufactured?
We manufacture our products in a high quality factory in Vietnam.
Still have questions?
We're here to assist you with any inquiries.
The Backpack You've Been Waiting For
Our 3-in-1 backpack launches soon. Join the exclusive waitlist now and secure 20 % off your first order.
By joining the waitlist you're confirming that you agree with our Terms and Conditions.
